SCHOOL- YEAR FAQs
REGISTRATION AND ACCOUNTING
How do I set up an account?
If you are new to Camp Happy Hall, you must first register for camp. Once you have registered, you will receive an email with a link to create a Parent Portal account.
What if I have an account with Happy Hall Preschool or Club Happy Hall?
Once you have registered for camp, you will have access to your Camp account through your existing account.
How and when do I pay for camp?
Payment is collected upon registration.
Do I need to enter Family and Child Info if I’ve already completed it for one of your other programs?
Child and Family Info for all programs are separate. You will need to complete all Child and Family Info in your Camp account.
If I want to add days after the Early Bird, what is the rate?
Early Bird rates only apply to days registered during the Early Bird period. Days registered for after the Early Bird ends, will be at a higher rate.
How do I trade days?
To trade days (canceling and adding the same number of days), submit a Notice of Change Form. There is no charge to trade days; however, you will be charged the current rate at the time of the trade.
What if the day of camp I want to register for is full?
You can email us at firstname.lastname@example.org or call us at 650.409.5662 to be placed on the waitlist.
Whom do I contact with billing questions?
Please contact our Accounting Director, Anne Baronia at email@example.com or call the Admin Office at 650.58.7370.
What is your Tax Identification Number?
Our Provider Tax ID: 94-1552733
You can access Account Statements and Year-End Tax Statements in the Parent Portal.
What if my camper is going to be late (arrive after 10:00 AM) or be absent?
Absences cannot be made-up. There are no credits or refunds for missed days. If your camper is going to be late or absent, please notify Camp Happy Hall. You can email us at firstname.lastname@example.org or call us at 650.409.5662.
What if I’m going to be late picking up my camper?
If you are going to be late picking up your camper, please notify Camp Happy Hall. There is a five-minute grace period. The fee is $1 per minute starting at the end of your camper’s schedule. You can add before or after camp, at any time.
DROP-OFF AND PICK-UP
Where do I drop off my camper?
Camp Happy Hall is held at Meadows Elementary School at 1101 Helen Drive, Millbrae, CA 94030. Drop-Off and Pick-Up is in Innovators Lodge (Club Portable). Parents are permitted to park in either the upper or lower parking lot (see map).
MAP OF MEADOWS ELEMENTARY SCHOOL
How do I sign my camper in & out?
You must sign your camper in and out using their unique pin number. Sign In & Out Computers are located in the Camp Lodge (campers may not sign themselves in or out).
Where does my camper put his/her belongings?
Lunches are to be placed in the Camp lunch box marked with your camper’s group name. Please do not place water bottles in the Camp lunch boxes.
Water bottles are to be placed in the crates under the green table.
Sunscreen should be placed in the buckets under the sign in & out tables.
Jackets and bags are to be placed on the hooks.
PREPARING FOR CAMP
What does my camper need for camp?
Close-toed shoes, for active play
Cold lunch or warm lunch in heat-retaining containers (no heat-ups).
Or sign up for our Lunch Program.
Please do not bring...
Electronics (includes cameras, cell phones, and gaming devices)
Sharp/dangerous objects (pocket knife, etc.)
Anything of value
Trading cards (Pokémon, etc.)
MEALS AND SNACKS
Do I need to pack a snack for my camper?
Morning and afternoon snacks are provided to all campers. Your camper has the option to eat a packed snack if preferred.
Do you offer a lunch program?
Yes, lunch is included! Depending on the Camp, we offer a Pizza or Sandwich Bar.
All meals include a pizza or sandwich, fruit or veggie, snack, and beverage.
What if my child has food allergies?
If your camper has any food allergies, please make sure to note this on the Parent Portal, as well speak with the Camp Director. If you make changes to your camper’s allergy information after their start date, please notify the director.