SUMMER CAMP FAQs

POLICES & PROCEDURES ARE SUBJECT TO CHANGE BASED ON HEALTH & SAFETY PROTOCOLS

REGISTRATION AND ACCOUNTING

  • What is your Tax Identification Number? 94-1552733. You can access Account Statements and Year-End Tax Statements in the Parent Portal.

  • How do I set up an account? If you are new to Camp Happy Hall, you will create an account during the registration process. If you have an account with Happy Hall Preschool or School-Age, you will have access to your Camp account through your existing account, once you have registered.

  • How and when do I pay for camp? During the registration process, you will set up a Tuition Auto Pay (TAP) account. This can be done using your bank account (no fee) or credit card (2% service charge). Camp Happy Hall will automatically process payments on the following dates:

    • Non-Refundable Deposits - Date of Registration

    • Sessions 1-4 - May 17

    • Sessions 5-7 - June 15

    • Sessions 8-10 - July 15

  • If I want to add more sessions after the Early Bird, what is the rate? Early Bird rates only apply to all sessions registered during the Early Bird period. Sessions registered for after the Early Bird ends, will be at a higher rate.

  • How do I trade sessions? To trade sessions (canceling and adding the same number of sessions), you must first register for the weeks you would like to add using the Parent Portal and then submit a Notice of Change Form for the sessions you would like to cancel. There is no charge to trade sessions.

  • How do I cancel sessions? To cancel sessions and receive a full refund (less the $50 per week deposit), the Notice of Change Form must be received no later than Friday, May 1. There are no refunds for cancellations after Friday, May 1.

  • What if a camp session is full? You can join our waitlist HERE.

  • Whom do I contact with billing questions? Please contact our Accounting Director, Anne Baronia at anne@happyhall.com or call the Admin Office at 650.583.7370.

ATTENDANCE

  • What if we can’t attend a full week of camp? We know that schedules can be busy even during the summer months; however, we recommend that your child attend the full week, as our curriculum is designed to build on previous lessons.

  • What if my camper is going to be late (arrive after 10:00 AM) or be absent? Absences cannot be made-up. There are no credits or refunds for missed days. If your camper is going to be late or absent, please notify Camp Happy Hall. You can email us at camp@happyhall.com or call us at 650.409.5662.

  • What about early drop-offs or late pick-ups?

    • There are no drop-offs before 7:30 AM.

    • Drop-Offs during AM Camp (7:30-9:00 AM) are subject to the AM or PM Camp Fee ($38/session).

    • Pick-Ups during PM Camp (4:00-5:30 PM), are subject to the AM or PM Camp Fee ($38/session).

    • There is a five-minute grace period for pick-ups after 5:30 PM. The fee is $5 per minute starting at 5:35 PM.

    • Frequent lateness may result in dismissal.

DROP-OFF AND PICK-UP

  • How does drop-off work?

    • Use the 1 CORE app to complete the Daily Health Screening.

    • Walk your child to their designated classroom (only children and staff are permitted to enter camp buildings).

    • Camp staff will take your child's temperature, and perform a visual health screening.

    • Scan the QR code posted on the outside of your camper’s cabin to sign them in.

  • Where do I drop off on swim days?​

    • If your child is signed up for AM Camp, you can drop your camper off at camp if you arrive prior to 8:45​ AM.

    • If your child is not signed up for AM Camp or it is after 8:45 AM, please drop your child off at the pool.

  • How does pick-up work?

    • Stay outside of the classroom and announce your arrival. Knock on cabin door, if closed.

    • Scan the QR code posted on the outside of your camper’s cabin to sign them out.

  • What if the adult dropping off or picking up does not have the 1 CORE app? The ​adult must provide the camp staff with the camper's unique pin.

PREPARING FOR CAMP

  • What does my camper need for camp (Every Day)?

    • Close-toed shoes, for active play

    • Water bottle

    • Sunscreen

    • Light jacket

    • Hat/Visor

    • Lunch (Monday - Thursday), if not signed up for Camp Sandwich Bar

  • Recreational Swim & Swim Lessons

    • Wear swimsuit (one-piece recommended)

    • Towel and change of clothes (don’t forget undergarments)

    • Camp drawstring bag or lightweight bag (to carry everything)

    • Goggles, swim shoes (Crocs, flip-flops, etc.), and body wash or shampoo are optional

  • Field Trip Days (ON HOLD FOR SUMMER 2021)

    • Camp Happy Hall t-shirt

    • Cold lunch with disposal bags/containers, unless signed up for Sandwich Bar.

    • Camp drawstring bag (please remember that packing TOO much will become a strain on your camper as they carry their bag with them all day).

  • Funtastic Fridays

    • Lunch is on us – ALL campers enjoy a pizza & salad.

    • Costume (pack a change of clothes if the costume is restrictive or you do not want it to get dirty)

  • Please do not bring...

    • Electronics or Toys (includes cameras, cell phones, and gaming devices)

    • Sharp/dangerous objects (pocket knife, etc.)

    • Anything of great value (Happy Hall is not responsible for lost or damaged items)

MEALS AND SNACKS

  • Do I need to pack a snack for my camper? Morning and afternoon snacks are provided to all campers.

  • Do you offer a lunch program? Yes, you can choose to sign up for the Camp Happy Hall Sandwich Bar Monday-Thursday. This program is optional, you can choose to pack your child a lunch.

    • Participation is weekly, and there are no credits or refunds for missed days.

    • All meals include a sandwich, fruit or veggie, snack, and beverage.

    • ALL campers enjoy Free Pizza & Salad on Fridays.

  • Can I pack my child's snacks and/or lunches? You are welcome to pack snacks and/or lunch for your child.

    • All snacks and lunches must be NUT-FREE!

    • Snacks and lunches cannot be heated.

    • Please pack snacks and lunches that can be easily accessed by your camper.

  • What if my child has food allergies? If your camper has any food allergies, please make sure to note this on the Parent Portal, as well as speak with the Camp Director. If you make changes to your camper’s allergy information after their start date, please notify the director.

SWIMMING

  • Do I have to pay for swimming? During our recreational swim weeks, swimming is included in the fee. We attend the swim club in the mornings (Monday – Thursday). However; if you would like your child to take swim lessons, there is a separate fee through the Millbrae Swim Club.

  • How do I register for swimming lessons? Visit their website for more information www.millbraemeadowsswimclub.com.

  • Do you attend the swimming lessons with my child? We will accompany your child to their swim lesson each day.

  • Does my child have to swim during recreational swim weeks? For campers who do not want to swim, they can stay at Camp. We offer a variety of movement and sports activities for campers who want to stay dry. Campers enjoy basketball, soccer, chalk art, bubble fun, and have access to other fun sports equipment!

  • Is it safe for my child to swim? Camp staff and certified lifeguards supervise campers at all times. Lifeguards test each camper to determine swimming ability. Campers are issued colored wristbands designating the section(s) of the pool they are permitted to use.

  • Does my child have to take the swim test? No. If you authorize your child to swim but do not authorize your child to take the swim test or they do not wish to take the swim test, they can still swim in the 3.5 ft section of the pool and the wading pool (wading pool, not always open).

  • Where is the Millbrae Meadow Swim Club? The Swim Club is located at 1225 Helen Drive, Millbrae, CA (walking distance from camp).

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